Services & Training

Customer Development

Whether your business need is merely to modify the user interface, develop a custom program or an entire module, or create a link to a third party product, our professional services team will work with you to document and deliver your requirement.

Implementation Services

HiFlow Solutions has the background from packaging and printing market on which it grew becoming familiar with its specifics and on which it can function perfectly. It supports companies in choosing, implementing and using information systems.
HiFlow Solutions provides its customers with help in specifying and establishing their unique needs, proper configuration of all the system elements and in preparing the necessary procedures and training of its future users, bearing in mind that in each case information system implementation is a unique undertaking due to the used solutions, the company specifics and their requirements. Methodology of project supervision used by HiFlow Solutions was prepared on the basis of many years of experience obtained as a result of over many implementations in printing and packaging enterprises.
During the implementation of our systems, HiFlow Solutions applies its own original methodology, based on many years of experience in IT. The basis of this methodology is creating an implementation team to be used for the project, including employees of the customer, our implementation consultants, and project managers with vast IT experience. It consists of ready-made tools, templates, questions and scenarios, used as a crucial know-how database for each member of the implementation project team.
This methodology puts an emphasis on a clear hierarchic structure of the project organization. The implementation process is divided to stages. In each stage, there are specific activities to be completed, grouped together in a multi-level project task structure.
Each stage consists of a certain number of work packages which, in turn, are divided into a number of activities. Each activity consists of a number of specific tasks. It must be emphasized that all stages and work packages and activities are started once input conditions are met, and are completed when both the result, clearly specified in methodology and project KPIs are met for each stage, work package, activity or task. All identifiable tasks are subjected to verification and quality control by the Project Manager or a person authorized by him/her. Completion of each stage is a project milestone, with strictly scheduled deadline, and completion of such milestone is controlled by the Project Manager and the Project Committee.

Post-implementation service

Post-implementation service guarantees system maintenance and development, delivery and remote installation of updates to the user version, control of database consistency, performance of service works related to the system.
Additionally, HiFlow Solutions offers corrections of data wrongly implemented by the ordering party, training for the system users, repairs of the damaged system as a result of accidents, modification of the current system functionalities according to the ordering party’s requirements, implementing new functionalities at their request. Detailed conditions of these services are agreed individually and adjusted to the customer’s needs and requirements.

Support and maintenance

When you purchased your HiFlow solution to run your packaging or printing business more efficiently, you invested in more than just software—you purchased the expertise of our seasoned enterprise software support and service professionals.
Our engineers and consultants not only bring deep knowledge and service expertise on our software, but also the packaging and printing industry insight needed to keep you on the path to greater productivity and optimization for your unique business needs.
HiFlow Software Support stands behind our software solutions, so that you can concentrate on running your business. HiFlow Solutions makes every effort to ensure client satisfaction also by reliable, experienced and effectively operating service. For that purpose we created the most efficient team of consultants and we implemented an advanced system management program for effective customer service with the problems resulting from the everyday use are signaled on an ongoing basis are immediately solved.

Innovation and Advisory Services

The way we think and act is fundamentally determined by the requirements of our customers and the packaging and printing industry and by our drive for innovation. HiFlow Solutions stands for future-oriented, innovative, state-of-the art system solutions. With a keen sense for future trends and active participation in associations and committees, we are preparing ourselves today for the challenges of tomorrow - we take part in shaping the future!

This is reflected in our innovative Manufacturing Integration Platform.Our users play their part in ensuring that HiFlow products, services and solutions meet current and future requirements of the packaging and printing industry.Cooperation with numerous universities, colleges and research institutes and our involvement in relevant research projects are evidence of the innovation efforts HiFlow undertakes.

The results of various analysis and discussions with our innovation partners are clearly documented in regularly published white papers. An easy way to keep yourself up-to-date with new developments.

Product Training

Integration Services

HiFlow Training Services offers a wide range of training opportunities to fit your business needs and employee preferences. From traditional live classroom training and on-site sessions to live instructor-led virtual classes and short video lessons, we offer education opportunities to get you productive with HiFlow with minimal disruption to your business. Whether thru immersive virtual training on specific topics, HiFlow Training Services provides you with the knowledge and information needed to rapidly generate real business value and results from the HiFlow software.
Our software integration experts have years of experience connecting HiFlow software to other business systems, designed with your unique business needs in mind. As the developer of the software, we have special insight into best practices that will bring the software integration into complete alignment with your other business-critical systems. We can save you time, money and headaches.

Lean Manufacturing Consulting

We provide packaging and printing companies support for Lean Manufacturing-based management which is a world-renowned method of effective production management. Our consulting services ensure increased competitiveness and consolidation of the customer’s position on the market. Learn about the advantages resulting from introduction of organizational changes and optimization in packaging and printing manufacturing.

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