Consultation & Advisory Services
The way we work and act is fundamentally determined by the requirements of our customers: YOU. For over 20 years, we have helped packaging, label and commercial printers through their growing pains and onto profitability. We offer consultation on everything from modernization and expansion of your business, to inventory and factory logistics, and scheduling. We offer end-to-end solutions, or just tweak what you already have. We seek to offer you WHAT YOU NEED and the products most suited to those needs.. HiFlow Solutions’ goal is to continue developing future-oriented, innovative, state-of-the art system solutions for our customers. Our developers have a keen sense for future trends and work actively to prepare your system today for your challenges of tomorrow.
HiFlow Solutions has 20 years of implementation experience in the packaging, label and printing market. We support companies in choosing, implementing and using information systems. Our implementation includes configuring of all the system elements and necessary procedures. Our methodology of project supervision is based on over 20 years of experience obtained as a result of many implementations in printing and packaging enterprises. The basis of this methodology is creating an implementation team to be used for the project, including key employees of the company, our implementation consultants, and project managers. Our methodology consists of our ready-made tools, templates, questions and scenarios--a crucial know-how database for each member of the implementation project team.
This methodology puts an emphasis on the creation of a clear hierarchic structure of the project organization. The implementation process is then divided to stages. In each stage, there are specific activities to be completed, grouped into a multi-level project task structure. Each stage consists of work, divided into activities and tasks. All identifiable tasks are subjected to verification and quality control by the Project Manager or a person authorized by him/her. Completion of each stage is a project milestone, and project KPIs are met for each stage, with a strictly scheduled deadline. Completion of such milestone is controlled by the Project Manager and the Project Committee.
Post-implementation service guarantees system maintenance and development, delivery and remote installation of updates to the user version, control of database consistency, performance of service works related to the system. Detailed conditions of these services are agreed individually and adjusted to the customer’s needs and requirements.
Maintenance and Service
When you purchase your HiFlow solution to run your packaging or printing business more efficiently, you invest in more than just software—you purchase the expertise of our seasoned enterprise software support and service professionals. Our engineers and consultants not only bring deep knowledge and service expertise on our software, but also the packaging and printing industry insight needed to keep you on the path to greater productivity and optimization for your unique business needs.
HiFlow Software Support stands behind our software solutions, so that you can concentrate on running your business. HiFlow Solutions makes every effort to ensure client satisfaction also by reliable, experienced and effectively operating service. For that purpose we created the most efficient team of consultants and we implemented an advanced system management program for effective customer service with the problems resulting from the everyday use are signaled on an ongoing basis are immediately solved.
Our software integration experts have years of experience connecting HiFlow software to other business systems, designed with your unique business needs in mind. As the developer of the software, we have special insight into best practices that will bring the software integration into complete alignment with your other business-critical systems. We can save you time, money and headaches.
HiFlow Training Services offers a wide range of training opportunities to fit your business needs and employee preferences. From traditional live classroom training and on-site sessions to live instructor-led virtual classes and short video lessons, we offer education opportunities to get you productive with HiFlow with minimal disruption to your business. Whether thru immersive virtual training on specific topics, HiFlow Training Services provides you with the knowledge and information needed to rapidly generate real business value and results from the HiFlow software