Personal Data Processing
HiFlow Solutions may process personal data for various purposes and in various contexts. HiFlow Solutions processes personal data when: • you visit our website HiFlow Solutions.com or other HiFlow Solutions websites.
• we provide services, such as cloud, support or consultancy services, to our customers.
• we maintain contacts with our customers or prospects.
• we market our products or services to our customers or prospects.
• we perform corporate functions, such as HR, Finance and IT functions.
HiFlow Solutions will only collect as much personal data as needed for specific, identified purposes, and we won’t use it for other purposes without obtaining your consent.
As a global company, HiFlow Solutions operates in a number of countries around the world. As such, the information may be used, stored, or processed outside the country where it was recorded. If we transfer your personal information to another country, we’ll take appropriate measures to protect your privacy and the personal data we transfer.
HiFlow Solutions Websites
HiFlow Solutions makes available communication and collaboration tools to users of the HiFlow Solutions websites; if you decide to use such tools, you acknowledge and agree that other users of the HiFlow Solutions website may have access to your personally identifiable information (e.g. because it has been added to an address book or displayed on a forum). We do not sell or rent personally identifiable information collected through our website(s) to anyone. You hereby agree that you will not use any personally identified information available on a
HiFlow Solutions sites may contain links to other sites, including those of our authorized business partners. While we seek to link only to sites that share our high standards and respect for privacy, we are not responsible for the privacy practices employed by other sites.
HiFlow Solutions Services
HiFlow Solutions provides consultancy, support and Cloud services. HiFlow Solutions processes personal data in the context of such services solely for the benefit of its customers, for instance to provide advice or to address a support issue. HiFlow Solutions will not use personal data obtained from customers in the context of the provision of services for any other purpose, except as provided in the contractual agreement between HiFlow Solutions and customer. When using HiFlow Solutions Cloud services, customers will input data into the HiFlow Solutions systems. HiFlow Solutions may access such data for the purposes of providing the service, including the prevention or resolution of technical problems, responding to support issues, responding to customer’s instructions or as may be required by law, all in accordance with the terms of the agreement(s) between HiFlow Solutions and you.
HiFlow Solutions processes data obtained from its customers in the context of the provision of services under the direction of its Customers, and has no direct control or ownership of the personal data it processes. Customers are responsible for complying with any regulations or laws that require providing notice, disclosure and/or obtaining consent prior to transferring the data to HiFlow Solutions for processing purposes.
HiFlow Solutions works with authorized business partners and third party suppliers to provide optimal services to its customers. It is possible that partners or suppliers process personal data (e.g. the partners HiFlow Solutions uses for hosting its Cloud services). HiFlow Solutions will only share personal data with partners or suppliers if and when required for the performance of services and under the condition that partners and suppliers shall only use the personal data to perform services for the benefit of the customer and shall comply with all applicable laws and regulations.
HiFlow Solutions Contacts with Customers or Prospects
HiFlow Solutions regularly reaches out to its customers and prospects, directly or indirectly, be it to maintain existing contacts or establish new contacts or to be able to perform regularly occurring functions, such as working with customers to understand their requirements, invoicing of maintenance or recurring services, etc. HiFlow Solutions may share personal data with its authorized business partners to facilitate such contacts.
HiFlow Solutions Marketing
HiFlow Solutions markets its products and services to customers and prospects. In marketing its products and services, HiFlow Solutions may process personal data obtained through its websites (see above) or through other channels. HiFlow Solutions may share personal data with its authorized business partners in the context of marketing.
HiFlow Solutions Corporate Functions
As any company, HiFlow Solutions has various departments tasked with performing various corporate functions. Examples are the HR, Finance, Legal and IT departments. HiFlow Solutions may process personal data regarding its employees, contractors, suppliers or customers to be able to perform these functions and only to the extent required to perform these functions. Personal data may be processed to determine whether the various HiFlow Solutions corporate policies (e.g. policies regarding use of the HiFlow Solutions IT environment, the morals and ethics policies, etc.) are being complied with. HiFlow Solutions may use external parties to support its corporate functions.
HiFlow Solutions may also disclose information in special cases when we have a good faith belief that such action is necessary to: (a) conform to legal requirements or comply with legal process (e.g. in response of lawful requests by public authorities); (b) protect and defend our rights or property; (c) enforce the Web site Terms and Conditions of Use; or (d) act to protect the interests of our users or others.
Data Retention and Data Accuracy
HiFlow Solutions will keep your personal information only as long as needed for the purposes for which it was collected, or as permitted by law. HiFlow Solutions will take appropriate steps to make sure the personal data in our records is accurate.
HiFlow Solutions may transfer data to third parties, such as business partners (e.g. a HiFlow Solutions distributor) or to organizations HiFlow Solutions has engaged to assist HiFlow Solutions in performing one or more tasks for the benefit of HiFlow Solutions (e.g. an external email provider) or its customers (e.g. a hosting provider). In any case of onward transfer to third parties, HiFlow Solutions is potentially liable for any damages that may result from such onward transfer.
Access to Personal Data
If you wish to access, correct or delete your personal data or if you wish to obtain information on and/or restrict the use of your personal data, please direct any requests to privacy@HiFlowSolutions.com. Please note that an individual who seeks access to or wishes to correct or delete personal data processed in a HiFlow Solutions Cloud environment or to data HiFlow Solutions processes for the benefit of a customer in the context of the provision of services, should direct his or her query to the HiFlow Solutions customer responsible for the personal data (i.e. to the data controller). If such a query is sent to HiFlow Solutions directly, HiFlow Solutions will forward it to the customer.
Complaints, Conflicts and Dispute Resolutions
If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact the EU DPAs or the Swiss FDPIC for more information or to file a complaint. The services of EU DPAs and the Swiss FDPIC are provided at no cost to you. HiFlow Solutions has further committed to cooperate with the Privacy Shield panel, a binding arbitration mechanism option available in certain circumstances in the event of complaints that are not resolved. Additionally, HiFlow Solutions acknowledges that it is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). For issues that may arise outside of the European Union, parties shall agree on an appropriate means of dispute resolution, or, failing such agreement, the dispute shall be brought before a competent court.
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